When you’re feeling under the weather, it can be stressful to choose the right care at the right time. If you are experiencing a true medical emergency, please call 911 or head to the nearest emergency room.
Free 24/7 Nurse Line - (866) 232-4490
Call our registered nurse line, free of charge, for medical advice or guidance on if/where to seek medical care: (866) 232-4490
Telemedicine
In-Network Telemedicine Providers
MDLive is a $0 for Signature and Advantage Plan members
Use when a physical examination isn’t required (e.g. cold and flu, ear pain, cough, pink eye, rash, sore throat, UTI, and more). Read the full list of treated conditions.
Virtual Primary Care
Recieve wellness screenings, routine care, and specialist referrals through MDLive.
Annual checkups, preventive, and ongoing care for common conditions like type 2 diabetes, asthma, and high blood pressure
Easy, fast appointments, referrals, prescriptions, lab work and diagnostic tests
Virtual Dermatology
Access online dermatologists anytime, anywhere through MDLive.
With MDLIVE Dermatology, you receive a diagnosis and treatment plan in less than 72 hours and usually in less than 24 hours. Get treatment for: acne, alopecia (hair loss), boils, cold sores, cysts, dermatitis (including maskne), eczema, folliculitis, fungal skin infections, hives, keratosis, rosacea, skin pigmentation disorders, suspicious spots & moles, warts, and more.
Out-of-Area Access
If you or your dependent(s) are traveling or reside outside of Clark County, you may still use MDLive. You are required to share the ZIP code of where you are located so that a provider licensed in that state may assist you.
Telehealth Services from In-Network Providers
Many of the Sierra Health-Care Options (SHO) providers are offering telehealth visits. Please contact your provider directly to inquire about telehealth services. Please note – a telehealth visit with your provider is covered under a traditional office visit benefit.
Medical Network (Primary Care Provider / Pediatrician / Specialists)
Having an established provider allows you the possibility to see a provider within a smaller window of time for any of your acute illnesses. It is recommended for everyone to have a preventative care visit yearly.
Copays:
- $0 for preventative care visit
- Sick Visits (or visits that you present an illness/concern): $15 for Signature, 20% after deductible for Advantage
Seeking Care in Clark County?
Sierra Healthcare Options (SHO) NetworkTravelling or Residing Outside of Clark County?
UHC Choice Plus NetworkEMI Members (Rural Nevada and Utah/Arizona)
EMI NetworkUrgent Care Options
In-Home Urgent Care Visit
DispatchHealth or DoctorRoo
Copay: $30 for Signature Plan members
Use when you’d like Urgent Care to come to you. The house call team arrives at your door.
- DispatchHealth – (702) 329-2093 (THT-dedicated line)
- DoctorRoo – (888) 888-9930
Traditional Urgent Care
Copay: $30 for Signature Plan members
Use when you’re not suffering from a life-threatening condition and would traditionally seek care from your primary care provider (e.g. acute illnesses, sprains, minor burns, cold, and flu).
Search Outside of Clark County
Use the link below and fill out the appropriate fields.
24/7 Urgent Care
Teachers Health Trust members can access a 24/7 Urgent Care located on Charleston and Rancho inside the Southwest Medical Building, treating infants to adults.
CVS Minute Clinics
Copay: $30 for Signature Plan members
Use when you’re suffering from a minor condition that may require a physical examination (e.g. sprains, strains, joint pain, bug bites and stings, minor burns, blisters, and wounds).
24/7 Urgent Care
Teachers Health Trust members can access a 24/7 Urgent Care located on Charleston and Rancho inside the Southwest Medical Building, treating infants to adults.
CVS Minute Clinics
Copay: $30 for Signature Plan members
Use when you’re suffering from a minor condition that may require a physical examination (e.g. sprains, strains, joint pain, bug bites and stings, minor burns, blisters, and wounds).
Nevada Orthopedic and Spine Center’s Fast Track Clinic
Copay: $30 for Signature Plan members
Come to the Fast Track Clinic if you have a bone, joint, or muscle injury that occurred within the past few days. A member of the Fast Track Clinic will examine you, order x-rays if needed, provide a diagnosis, and treat your specific injury.
HENDERSON FAST TRACK CLINIC
Hours: Monday – Saturday, 10am-7pm
1505 Wigwam Parkway, Suite 161Henderson, Nevada 89074
NORTHWEST FAST TRACK CLINIC
Hours: Monday – Saturday, 10am-7pm
In-Network Hospitals
Emergency rooms should only be used for life-threatening emergencies. Emergency room visits are subject to the deductible and incur the ER copay + 20% of all associated doctor bills. THT members can save over $600 by going to urgent care or a provider’s office.
For more detailed information, visit the medical coverage page.
This is a true emergency:
Not sure where to go?
Behavioral Health
Seeking behavioral health is just as essential as seeing a provider when you don’t feel well. You can utilize mental health for short-term struggles or long-term needs.
24-Crisis Lines:
(800) 878-6266(702) 243-4682Teletherapy
MDLive offers traditional therapy and psychiatry via phone call or video call. This is available at no cost for all Signature and Advantage plan members.
Simply download the MDLive app or visit the MDLive website to get your appointment.
Copay: $0 for Signature and Advantage Plan members
Use when: you need to speak to someone for short-term struggles
Use for: anxiety, depression, LGBTQ support, grief and loss, parenting struggles, and more. See full list.
A psychiatric consultation is also available through MDLive, which is a comprehensive evaluation of the psychological, biological, medical and social causes of emotional distress. This service is offered to members ages 10+.
CCSD Employee Assistance Program (EAP)
Through the Employee Assistance Program (EAP), you have a total of 5 free visits per year for you, your spouse, or your children under age 26 (even if they are not enrolled dependents on your THT plan). The 5 available visits reset each year on January 1.
Call (702) 243-4682 to open an EAP case, speak with a trained specialist, and get connected with a local provider that specializes in your needs. The specialist can also schedule your first appointment on your behalf. Note: not all EAP providers are regular in-network providers. If you intend to continue care after the 5 free visits, we recommend confirming with the provider that they are in-network.
Use when: you need to speak to someone for short-term struggles Use for: anxiety, depression, LGBTQ support, grief and loss, parenting struggles, and more.
Traditional Therapy
If you have already utilized the EAP benefit for this calendar year, the Behavioral Health line can help you find an in-network provider that specializes in your needs. There is no online provider directory at this time. Call (800) 878-6266 to speak to a trained specialist. These visits are subject to your plan benefits.
Dental network
The dental networks are managed by Cigna. Select your plan to find a provider. For further information on dental benefits, please visit the dental coverage page.
Vision network
The vision network are managed by VSP. For further information on dental benefits, please visit the vision coverage page.
Pharmacies
The pharmacies and formulary are managed by CerpassRx. The exclusive pharmacies are CVS, Kroger, Sam’s, Walmart, Albertons, Lin’s, Vons, & Alto. For more information on pharmacy benefits, please visit the pharmacy coverage page. Click on a logo below to find a location near you.
